Shipping and Return Policy
- We're pleased to offer FREE SHIPPING on all orders within the 50 United States.A surcharge will be applied for rush shipments, as well as shipments to Canada.
- Pre-made orders and hardware generally ship within 1-2 business days. Custom-made orders purchased online generally ship within 1-3 weeks.
- International orders are based on weight.
- Please email us for expedited shipping prices
We hope you love your new purchase. If not, we will happily accept your return for a refund or an exchange; subject to the conditions below.
- Products can be returned or exchanged within 30 days of the shipment date, excluding Final Sale items. Returned or exchanged items must be dropped off at shipping facility within the 30-Day Return Period.
- Custom goods are non returnable if no quality issues. All returns must be made at your shipping and transport expense.
- We will not accept returns for items that have been worn, damaged, stained or scented. Items must have tags and labels still intact to be accepted for returns or exchanges. KARUILU reserves the right to refuse any compromised items affected by the individual factors mentioned above. In some cases, KARUILU might charge a restocking fee.
- In the event that you make a purchase during a promotion where the total discount you received is dependent on the grand total cost of the order (Buy More, Save More Sale) and you wish to return an item(s), then the discount you qualified for is subjected to change to a lower discount as dictated by the promotion. Refund will then be recalculated accordingly to reflect promotional terms.
- It can take up to 30 days for us to receive and process your return. When we complete processing your return, we issue a refund to the your original payment method.