If your item is received damaged please keep all original packaging and packing materials and take photos of your items. Please email order@karuilu.com with the below information in order to begin the claims process:
We can file a shipping claim on your behalf with our third-party shipping vendor - who handles the transferring, packing and shipping of the items. In order to provide the best possibility of a successful claim with the carrier/insurance provider, we need a detailed account of the damage.
Please provide:
-pictures of the outermost sides of box (pictures of all sides of the box, including the bottom of the box)
-detailed pictures of the packaging (pictures of the packing material and a description/photo of how the items were oriented in the box)
-detailed pictures of entirety of item
-close up pictures of the item's damage
-picture of the shipping label
Please keep all of the packaging and the damaged item(s) until the claim can be filed in case we need more information.